Shipping policy

MochaBloom LLC Shipping Policy

Last Updated: 07.13.2025

Thank you for shopping at MochaBloom LLC! Below is our shipping policy, designed to comply with California state laws and provide transparency regarding your order’s delivery.

1. Shipping Methods & Carriers

We currently ship via USPS (United States Postal Service) with standard shipping options. Delivery times may vary depending on your location and USPS processing times.

2. Processing Time

  • Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays).

  • Delays may occur during peak seasons or due to unforeseen circumstances (e.g., weather, USPS delays).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, destination, and USPS rates.

  • California customers: No additional state-specific shipping taxes apply beyond standard rates.

4. Delivery Timeframes

  • Domestic (U.S.): 3-7 business days after shipment (varies by location).

  • International: We currently only ship within the United States.

5. Order Tracking

Once your order is shipped, you’ll receive a USPS tracking number via email to monitor your package.

6. Shipping Restrictions (Cosmetics)

  • Due to state and federal regulations, some products (e.g., alcohol-based toners, aerosols) may have shipping restrictions.

  • We comply with California’s Safe Cosmetics Program and ship only legally permitted items.

7. Lost or Stolen Packages

  • MochaBloom LLC is not responsible for packages lost or stolen after USPS confirms delivery.

  • If your package is lost in transit, contact USPS with your tracking number. If unresolved, email us at [Customer Service Email] for assistance.

8. Returns & Refunds (Shipping-Related)

  • If an item arrives damaged due to shipping, contact us within 7 days with photos for a replacement or refund.

  • Return shipping costs may apply unless the error was ours.

9. California-Specific Policies

  • Automatic Renewals & Subscriptions (if applicable): Under California Business & Professions Code § 17602, you may cancel subscriptions before shipment.

  • Prop 65 Compliance: Our products adhere to California’s Proposition 65 requirements for chemical safety.

10. Contact Us

For shipping questions, email us at: sivko111115@gmail.com
Phone: +1-916-812-1145 (for text)

This policy complies with California’s Online Shopping Laws, Consumer Legal Remedies Act (CLRA), and USPS regulations. MochaBloom LLC reserves the right to update this policy as needed.